Travel agencies use technology to manage customer complaints through various tools and systems designed to streamline issue resolution. Customer Relationship Management (CRM) systems play a central role by tracking complaints, storing customer interactions, and managing follow-up actions. Automated ticketing systems help in logging and categorizing complaints, ensuring that they are routed to the appropriate department for resolution. Additionally, customer support platforms, such as chatbots and helpdesk software, provide immediate assistance and facilitate communication between customers and support teams. These technologies enhance the efficiency and effectiveness of complaint handling, leading to improved customer satisfaction and streamlined resolution processes.